Museum Pass Frequently Asked Questions
How Do I Get a Museum Pass?
When can I pick up my pass?
Your reserved pass should be available after 3PM on the day before your reservation. Because we cannot control when the pass is actually returned, we advise you to please call 860-290-4332 to see if your pass is available. Your pass must be checked out from the library with the same library card that was used to make the reservation.
When Does the Museum Pass need to be returned?
The pass must be returned by 12 NOON of the day after use. If the pass is returned late, the library keeps the security deposit. Museum passes are not renewable. Passes must be returned INSIDE the Raymond Library Children’s Room.
Are there any limits or penalties?
You may not exceed 1 reservation per month for the same museum. If you fail to pick up passes twice in a 30 day period you will be blocked from reserving passes. There is a $10.00 fine if the pass is not returned on time and the replacement fee for a lost pass is $200.00.
What does the pass allow me to do?
Passes allow a set number of people to attend the attraction or museum for a reduced rate or free admission. Patrons must abide by the conditions that each location sets forth.
Should I call the museum for hours and fees?
Yes. Museums will often change their hours or increase fees. Passes may not cover the total cost of admission. It is a good idea to call the museum you are interested in ahead of time, or check their website for the most up-to-date information.
May I borrow a pass for a day that the Library is closed?
Yes, if you wish to visit a museum on a day that the Library is closed, please contact the Library to arrange to pick up the pass.
How do I cancel a reservation?
If you reserve a pass and change your plans, you may now cancel your own reservation here.
What does “Print on Demand” mean?
Print on Demand means that you are able to print out the museum pass from home or at the library. These passes do not require a cash deposit, and do not need to be returned. Simply make your reservation, print the pass, and you’re good to go! These passes MUST be presented in printed format – electronic versions (on smartphones or tablets) will NOT be accepted by museums.
The “Print on Demand” passes are available for:
Basketball Hall of Fame
Connecticut Historical Society Museum and Library
Connecticut Old State House
Connecticut Trolley Museum
Discovery Museum and Planetarium
Eric Carle Museum
Harriet Beecher Stowe Center
Imagine Nation Museum
Lutz Children’s Museum
Mark Twain House
Mashantucket Pequot Museum & Research Center
New Britain Museum of American Art
New England Air Museum
Peabody Museum of Natural History
Roger Williams Park Zoo